By Rufu, Malaysia
When mentioning a “superior,” I think that quite a few people will think of the words “strict” and “demanding.” I also used to think that a superior should be strict with their subordinates, and their word should be law—I thought that was the only way to properly manage staff. But when faced with reality, I saw that was definitely not a good approach!
Staff Alienated by My Strict Management Style
Six months after I entered the world of work, I was promoted to be the general manager of the company’s Human Resources Department. I wanted to improve my team’s performance in order to prove my own management capability, so I demanded that my subordinates work very efficiently and quickly, otherwise I’d give them a talking to, no matter what the reason was. The daily reports they turned in also had to be entirely error-free; if one wasn’t up to my standards, not only would I chide them, but would have them go back and change it until I was happy with it.
One time, one of the employees didn’t do well on a report. I told her how it should be changed, but she still didn’t do it right. Finally, I threw out the entire notebook, saying: “Just forget about it, I’ll have someone else do it. I don’t have the patience to wait around for you.” She was trembling with fear from my behavior, but I didn’t care, thinking that she was just lazy and wasn’t willing to expend any mental energy. There was another time when another employee asked me a question, and it sounded too simple to me, so I became really angry and scolded her: “How many times have I told you? When you have a question, think about it and figure it out yourself. Why are you asking me something so simple?” She hung her head and walked off, just saying “Oh.” Soon after that I heard that she had been in the restroom crying. I had a bit of a pang of conscience and a sense that my management style was too harsh, but then I thought: If I’m not strict with them how will they get their work done well? So, I didn’t take it to heart.
After a period of time, my strict management approach became very well-known around the company, and whenever new staff were hired they’d ask the manager not to be placed in my department. But since my department functioned efficiently, he kept assigning people to work under me. Everyone who joined the department was full of anxiety and trepidation at work, afraid of being rebuked by me if they made a mistake. They’d chat with each other in really quiet voices and if they saw me coming, they’d immediately go back to their own desk. Seeing that things were like that, I felt somewhat helpless. My staff gradually didn’t want to get anywhere near me and they wouldn’t speak to me unless it was necessary for their work. I started to feel lonely, and I knew that it was my management style that was making them afraid, but I thought that in order to manage the team well, I didn’t have a choice.